Microsoft Teams Voice Via Dubber Connector

Voice & Unified Communications | Connector for Microsoft Teams Voice via Dubber

Capture, archive, and surveil Microsoft Teams voice recordings via Dubber within Shield’s end-to-end eComms compliance platform, without losing a single call, transcript, or piece of metadata.

What Is the Shield Connector for Microsoft Teams Voice via Dubber?

Microsoft Teams Voice via Dubber refers to Teams voice and calling communications recorded through Dubber, a certified Microsoft Teams compliance recording partner and cloud-native Unified Call Recording platform. Dubber is among the first solutions to achieve Microsoft Teams compliance recording certification, meaning it captures Teams voice calls via Microsoft’s compliance recording policy framework — the same certified compliance recording pathway used by ASC Neo and NICE NTR-X — but through Dubber’s distinctive cloud-native, network-integrated architecture. Dubber is deployed as core network infrastructure by multiple leading telecommunications carriers in North America, Europe, and Asia Pacific, making it a carrier-network-native compliance recording solution as well as a Microsoft-certified platform.

Unlike on-premise recording solutions, Dubber’s Voice Intelligence Cloud captures Teams calls directly from the network and stores recordings in an infinitely scalable cloud environment — enabling regulated firms to provision compliance call recording for Teams Voice users with minimal infrastructure investment, across call centre, branch, and work-from-home environments. This cloud-native deployment model has made Dubber a preferred Teams Voice compliance recording option for financial services firms seeking to scale compliance recording across distributed and internationally mobile workforces.

As a certified Microsoft Teams compliance recording partner, Dubber captures Teams voice calls via Microsoft’s compliance recording policy API — ensuring that calls are recorded at the platform level rather than through participant-initiated recording. For regulated financial services firms, Teams Voice calls captured via Dubber are business records subject to the recordkeeping, supervision, and surveillance obligations imposed by the SEC, FINRA, MiFID II, FCA, and equivalent regulators globally. The existence of Dubber call recording means the recording obligation is met; it does not mean the surveillance obligation is met.

Shield’s connector for Microsoft Teams Voice via Dubber ingests Teams voice recordings and associated metadata from Dubber’s Voice Intelligence Cloud directly into Shield’s compliance platform, making every recorded Teams interaction immediately available for AI-powered surveillance, transcription, investigation, and eDiscovery alongside every other channel the firm uses.

Why Microsoft Teams Voice via Dubber Compliance Is Complex

Teams voice recordings captured via Dubber present compliance challenges that combine the specific characteristics of Teams voice with the distinctive architecture of Dubber’s cloud-native recording platform. Several issues arise consistently across regulated firms:

• The gap between recording and surveillance. Dubber is a certified compliance recording platform — it captures Teams voice calls reliably and to a regulatory-defensible standard via Microsoft’s compliance recording policy framework. What Dubber does not provide is AI-powered misconduct surveillance, cross-channel correlation, or the eDiscovery and investigation workflows required under financial services compliance frameworks. Recording obligation: met. Surveillance obligation: requires Shield.
• Dubber’s cloud-native, network-integrated architecture. Dubber’s deployment model differs fundamentally from on-premise recording platforms such as Verint or NICE NTR. Recordings are stored in Dubber’s Voice Intelligence Cloud — a cloud-native, carrier-network-integrated environment with its own data model, metadata structure, and API characteristics. Compliance connectors built for on-premise recording infrastructure do not automatically extend to Dubber’s cloud architecture, and firms using Dubber need a connector specifically built for its platform.
• Dual-platform metadata complexity. Teams Voice calls recorded via Dubber carry metadata generated by both the Microsoft Teams platform — including meeting identifiers, participant lists, and Teams-specific session data — and Dubber’s own recording infrastructure — including Dubber recording identifiers, Voice Intelligence Cloud storage references, and Dubber-specific metadata. Preserving both metadata layers is essential for a complete and defensible compliance record.
• Transcription quality and financial language accuracy. Dubber provides voice recording and some AI transcription capability through its Voice Intelligence Cloud. However, general-purpose transcription engines are not calibrated for the financial shorthand, instrument-specific terminology, and informal register of regulated trading and client-facing calls. Effective surveillance requires AI transcription specifically trained on financial services voice content, as Shield provides.
• Cross-channel continuity. Teams Voice calls recorded in Dubber rarely represent the complete picture of a business interaction. A conversation may begin as a Teams chat message, continue as a Dubber-recorded Teams Voice call, and conclude via Bloomberg IB or email. Shield correlates all channels — including both Teams messaging and Teams Voice via Dubber — in a single unified investigation workflow.

Key Features of the Shield Microsoft Teams Voice via Dubber Connector

Complete Teams Voice Call Ingestion from Dubber’s Voice Intelligence Cloud. Shield ingests Teams voice call recordings from Dubber’s cloud-native recording infrastructure — capturing all Teams Voice calls recorded via Dubber’s certified compliance recording integration — alongside the full dual-platform metadata layer from both the Teams platform and Dubber’s recording infrastructure. All audio and metadata are ingested in full, with zero data loss.

Full Dual-Platform Metadata Preservation. Shield retains and enriches both the Microsoft Teams metadata layer — including Teams meeting identifiers, participant lists, call types, and Teams-specific session data — and the Dubber metadata layer — including Dubber recording identifiers, Voice Intelligence Cloud storage references, timestamps, and Dubber-specific metadata. Both metadata layers are preserved in their original form, made fully searchable, and stored as part of the immutable compliance record.

AI-Powered Transcription Replacing General-Purpose Voice AI. Shield applies AI-powered transcription specifically trained on financial services voice communications — including the financial shorthand, instrument terminology, and informal language of regulated Teams Voice calls. This delivers significantly higher transcription accuracy for financial services content than Dubber’s general-purpose Voice Intelligence transcription, enabling higher-quality surveillance outcomes and fewer false positives.

Immutable, Audit-Ready Archive. All Teams Voice via Dubber data ingested by Shield is stored in a tamper-evident, WORM-compliant archive with a complete audit trail. Retention periods are fully configurable to meet jurisdiction-specific requirements — including the six-year standard under SEC Rules 17a-3 and 17a-4, the five- to seven-year requirements under MiFID II and MAR, and the five-year requirements under CFTC Regulation 1.35.

Out-of-the-Box AI Surveillance Models. Shield ships with pre-configured AI surveillance models for Teams Voice via Dubber, targeting market manipulation, MNPI sharing, information leakage, front-running, and personal misconduct — calibrated to the specific language of financial services voice communications. Models can be customised to reflect a firm’s risk appetite and internal policy requirements.

Unified Teams Messaging and Voice Archive. Shield captures Microsoft Teams chat and Teams Voice via Dubber in the same unified compliance platform — ensuring the full Teams communication record is available for surveillance and investigation in a single workflow. Compliance teams can correlate Dubber-recorded Teams calls with the Teams messages, Bloomberg IB conversations, and emails that accompany the same business interactions.

Unified Cross-Channel Surveillance. Teams Voice via Dubber does not exist in isolation. Shield ingests Dubber-recorded Teams calls into the same unified compliance platform as every other channel, enabling compliance teams to correlate voice interactions with all other sources. This cross-channel context is essential for accurate misconduct detection and complete trade reconstruction.

Data Governance and Chain of Custody. Shield’s connector preserves a complete, verifiable chain of custody from Dubber ingestion through archiving and retrieval across both the Teams and Dubber data layers. Every stage of data handling is logged, auditable, and reportable.

Regulatory Coverage

Microsoft Teams Voice recordings captured via Dubber are classified as business records subject to capture, retention, and surveillance requirements. The Shield Teams Voice via Dubber connector supports compliance with:

• SEC Rules 17a-3 and 17a-4 — requiring broker-dealers to capture, preserve, and produce records of all communications related to their business in WORM-compliant format for a minimum of six years — applicable to Dubber-recorded Teams Voice calls in connection with regulated activity.
• FINRA Rules 4511 and 3110 — requiring member firms to archive all business communications including recorded voice with written supervisory procedures in place.
• MiFID II Article 16(7) and Article 25 — requiring investment firms to record and retain telephone conversations related to orders and transactions for a minimum of five years, with trade reconstruction capability within three days.
• Market Abuse Regulation (MAR) — requiring firms to monitor communications for indicators of market manipulation, insider trading, and information leakage including voice communications.
• CFTC Regulation 1.35 and 17 CFR § 23.202 — requiring swap dealers and futures commission merchants to retain records of oral communications relating to commodity interests and swap transactions.
• FCA Rules (SYSC 10A and MAR) — requiring FCA-regulated firms to record and retain relevant telephone conversations for a minimum of five years and implement effective surveillance.
• GDPR and applicable data privacy regulations — Shield’s architecture supports data residency requirements and privacy-compliant data handling, including voice recording consent obligations under GDPR and equivalent frameworks.

Other Related Connectors

• Microsoft Teams
• Microsoft Teams Voice
• Microsoft Teams Audio
• Microsoft Teams Audio ASC Neo
• Microsoft Teams Audio NTR-X
• Microsoft Teams Chat
• Microsoft Exchange
• Bloomberg IB and Bloomberg Mail
• Symphony
• Verint
• NICE NTR-X
• Voice and Turret
• Mobile (SMS/MMS)
• Gmail

Frequently Asked Questions

How does Shield’s transcription differ from Dubber’s Voice Intelligence?

Dubber’s Voice Intelligence Cloud includes AI transcription and voice analytics capabilities designed for general enterprise use — sales performance, service quality, and broad voice data insights. Shield applies AI transcription specifically trained on financial services voice content — including the financial shorthand, instrument terminology, and informal register of regulated trading and client-facing calls. For compliance surveillance purposes, financial services-calibrated transcription produces significantly more accurate results, enabling higher-quality misconduct detection and fewer false positives across the Dubber-recorded Teams Voice archive.

What data does Shield ingest from Dubber’s Voice Intelligence Cloud?

Shield ingests Teams Voice call recordings from Dubber alongside the full dual-platform metadata layer — Teams platform metadata (meeting identifiers, participant lists, call types) and Dubber metadata (recording identifiers, Voice Intelligence Cloud storage references, timestamps). Both metadata layers are preserved and made fully searchable within the Shield compliance archive.

Which regulations does the Shield Teams Voice via Dubber connector help firms comply with?

The connector supports compliance with SEC Rules 17a-3 and 17a-4, FINRA Rules 4511 and 3110, MiFID II Articles 16(7) and 25, Market Abuse Regulation (MAR), CFTC Regulation 1.35 and 17 CFR § 23.202, FCA SYSC 10A, and applicable data privacy regulations including GDPR.

Can Teams Voice via Dubber data be reviewed alongside Teams chat and other channels during an investigation?

Yes. Shield captures Teams chat, Teams Voice via Dubber, Bloomberg IB, email, and every other channel in the same unified compliance archive. A business interaction may begin as a Teams chat, continue as a Dubber-recorded Teams Voice call, and conclude via Bloomberg IB or email. Shield enables compliance teams to reconstruct the complete communication sequence in a single unified workflow.

How should firms handle GDPR obligations for Dubber-recorded Teams Voice calls?

Recorded Teams Voice communications captured via Dubber are subject to GDPR obligations — including lawful basis for recording, notification to call participants, data subject access rights, and retention limitation. Shield’s architecture supports privacy-compliant handling of Dubber-captured Teams Voice data, including configurable retention periods and data residency controls.