Turn audio into actionable compliance
Protect your firm from hidden risks in audio with industry-leading transcription, multilingual coverage, and AI-powered detection, all unified with your eComms.
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For greater control, context, and comprehension of every single word.
Built to satisfy the strict demands of financial compliance, Shield’s Voice offering protects your firm from coverage gaps created by audio communications across language, geography, and regulation.
Highly accurate multilingual voice transcriptions
AI-powered risk detection
Intuitive and easy to use user experience
Accurate? Absolutely.
Shield’s Voice offering comes pre-trained on 680,000+ hours of multilingual financial jargon and informal, fast-paced nature of trader speak—including slang, accents, and cultural context.
Proven to provide meticulous speech recognition and transcription, Shield’s Voice offering achieves 97% accuracy on clean test data. On real-world financial calls, specifically selected for their poor-quality audio, it outperforms other models with superior cross-language performance:
Word Error Rate (WER) comparison
Ranked best-in-class for Audio and Voice Analytics
in Chartis® Communications Monitoring Solutions 2025
No more manual sampling.
No more disconnected point solutions.
And far fewer blind spots.
Reduce your firm’s vulnerability to risk across spoken communications
with Shield’s Voice offering.
Everything you need to manage risk—in one place
As with everything in Shield’s platform, Voice is natively built in, not bolted on, enabling enterprise-grade compliance across communication types.
- No reconciling data points across different systems that don’t talk to each other. All relevant data is now at your fingertips.
- Manage risk faster and more efficiently with one consistent user experience and interface for audio and written communications.
- With a centralized source of truth, you can quickly scale coverage and complexity as needed.
Search, review, and analyze voice comms as easily as written comms
Compliance and eDiscovery teams can now investigate spoken conversations with the same precision and control as emails and text messages.
- Easily spot critical points in conversations with in-line transcription, fully indexed, in the same environment as written communications.
- Quickly understand who’s saying what, and when, even across low-quality audio, with fully synchronized playback and diarization.
- Keep those who need to know, in the know, with multiple sharing options of full or trimmed comms with internal and external stakeholders.
Monitor and detect high-risk behavior faster than ever
Account for risk within audio, with the ability to spot early warning signs and investigate them immediately.
- Ensures compliance across strict financial regulatory requirements including Dodd-Frank, MiFID II, and MAR.
- Detect stress, deception, and other concerning patterns with robust risk taxonomy, combined with accurate financial and voice-sensitive detections.
- Skip over false positives and quickly grasp the full picture of conversations with contextualized alerts that explain their reasoning.
Generate highly accurate transcriptions in 99+ languages
Access accurate transcriptions of audio communications, no matter the language or quality of the recording.
- Immediate language recognition and transcription, with full cultural and linguistic context.
- Automated, real-time language switching, even mid-conversation, to help you stay on top of what’s being said throughout.
- Local context, different dialects, and accents all taken into account so that nothing gets lost in translation.
Everything you need to manage risk—in one place
As with everything in Shield’s platform, Voice is natively built in, not bolted on, enabling enterprise-grade compliance across communication types.
- No reconciling data points across different systems that don’t talk to each other. All relevant data is now at your fingertips.
- Manage risk faster and more efficiently with one consistent user experience and interface for audio and written communications.
- With a centralized source of truth, you can quickly scale coverage and complexity as needed.
Search, review, and analyze voice comms as easily as written comms
Compliance and eDiscovery teams can now investigate spoken conversations with the same precision and control as emails and text messages.
- Easily spot critical points in conversations with in-line transcription, fully indexed, in the same environment as written communications.
- Quickly understand who’s saying what, and when, even across low-quality audio, with fully synchronized playback and diarization.
- Keep those who need to know, in the know, with multiple sharing options of full or trimmed comms with internal and external stakeholders.
Monitor and detect high-risk behavior faster than ever
Account for risk within audio, with the ability to spot early warning signs and investigate them immediately.
- Ensures compliance across strict financial regulatory requirements including Dodd-Frank, MiFID II, and MAR.
- Detect stress, deception, and other concerning patterns with robust risk taxonomy, combined with accurate financial and voice-sensitive detections.
- Skip over false positives and quickly grasp the full picture of conversations with contextualized alerts that explain their reasoning.
Generate highly accurate transcriptions in 99+ languages
Access accurate transcriptions of audio communications, no matter the language or quality of the recording.
- Immediate language recognition and transcription, with full cultural and linguistic context.
- Automated, real-time language switching, even mid-conversation, to help you stay on top of what’s being said throughout.
- Local context, different dialects, and accents all taken into account so that nothing gets lost in translation.
Want to see Shield's Voice offering in action?
Seamlessly embedded
across Shield’s platform
Leverage Shield’s Voice offering across the wider platform—with natively integrated solutions to enable you to manage, investigate, and monitor audio and text communications, all in one place.
Search, review, and investigate faster and more simply with voice comms fully indexed and searchable along with emails and chats.
Learn more about Shield Discover >
Close coverage gaps with comprehensive risk monitoring, detection, and scoring across voice comms and eComms.
Learn more about Shield Surveillance >
Understand the full context by reviewing users and channels together. Complete with role-based routing and escalation.
Learn more about Shield Supervision >Shield your firm from risk.
Shield’s complete end-to-end platform lets you work quickly and efficiently across the full breadth of your firm’s data—enabling you to close coverage gaps, improve risk detection, and strengthen compliance. Across any scale, volume, and complexity.
Hear more about Shield’s Voice offering
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