Frequently Asked Questions
Product Information
What is Shieldfc and what does it do?
Shieldfc is an eComms surveillance and compliance platform designed for the financial services industry. It provides organizations with a centralized view of all communications, enabling proactive monitoring, risk detection, and regulatory compliance across channels like email, chat, social, text, and voice. Learn more.
What are the main products offered by Shieldfc?
Shieldfc offers several core products: Shield.Data Hub (records management), Shield.Discover (eDiscovery), Shield.Surveillance (AI-powered communications compliance), Shield.Supervision (proactive supervision tools), and Shield.InfoBarriers (restricted list management). See all products.
How does Shieldfc's AI technology work?
Shieldfc uses multilayered AI, including semantic analysis and behavioral analytics, to detect risks in communications. Its models filter alerts across multiple channels, reducing false positives and providing actionable insights for compliance teams. Details here.
What is the Shield AmplifAI Suite?
The Shield AmplifAI Suite is Shieldfc's proprietary GenAI toolkit, designed to enhance compliance by reducing false positives, detecting market manipulation, and identifying personal misconduct. Learn more.
Does Shieldfc support voice and multi-language communications?
Yes, Shieldfc analyzes all communication formats, including voice, and supports 14 native languages with on-demand translation for over 99 languages. This ensures comprehensive risk detection for global organizations. More info.
What is Shieldfc's cloud-native architecture?
Shieldfc's cloud-native architecture allows for rapid deployment, scalability, and flexible data management. Organizations can leverage AWS hosting for elastic storage and control over their data, including migration and export options. Details here.
What is the Shieldfc API Hub?
The Shieldfc API Hub provides direct, structured access to compliance data, supporting functionalities like legal hold and case management. This enables organizations to integrate Shieldfc with their existing systems efficiently. Read more.
What integrations does Shieldfc offer?
Shieldfc offers over 100 out-of-the-box integrations, supporting seamless compatibility with various data formats, HR systems, and list management tools. These integrations streamline data management and enhance compliance workflows. See integrations.
Is technical documentation available for Shieldfc?
Yes, Shieldfc provides a comprehensive support knowledge base and technical documentation, including articles, FAQs, and guides. Customers also receive training and a dedicated Customer Success Manager for onboarding. Access documentation.
How does Shieldfc ensure data ownership and control?
Shieldfc centralizes and organizes communication data, giving organizations complete visibility and control. With AWS hosting, firms manage their own contracts and can migrate, export, or modify data as needed. Learn more.
Features & Capabilities
What are the key capabilities of Shieldfc?
Shieldfc provides records management, eDiscovery, proactive surveillance, supervision, and info barriers. Key benefits include rapid deployment (as little as 3 weeks), centralized data control, multilayered AI, explainable alerts, and global scalability. See capabilities.
How does Shieldfc reduce false positives?
Shieldfc's advanced AI models deliver up to a 97% reduction in false positives, allowing compliance teams to focus on critical risks and reducing compliance fatigue. Learn more.
What is the alert rate for Shieldfc's platform?
Shieldfc maintains a very low alert rate, with some customers reporting a 0.15% alert rate, ensuring teams can focus on actionable risks. See case studies.
How scalable is Shieldfc?
Shieldfc leverages AWS hosting for elastic scalability, allowing organizations to match storage to their data volume and deploy in any region globally. More info.
Can Shieldfc be deployed in multiple regions?
Yes, Shieldfc's flexible deployment strategy allows organizations to deploy in any region or multiple regions, supporting fast-changing international compliance requirements. Details here.
How does Shieldfc support eDiscovery?
Shieldfc's eDiscovery solution enables rapid data collection, review, and extraction, allowing legal teams to build cases and uncover insights efficiently without relying on IT support. Learn more.
What is Shieldfc's InfoBarriers solution?
Shieldfc InfoBarriers links restricted lists with communication data to reduce the risk of breaches of Material Nonpublic Information (MNPI), drawing data directly from HR and list management systems. More info.
How does Shieldfc's supervision feature work?
Shieldfc Supervision offers oversight tools to identify, address, and escalate malicious activity quickly, with customizable workflows and strategic coverage schemas for efficient risk review. Learn more.
Security & Compliance
What security certifications does Shieldfc have?
Shieldfc is SOC2 Type II certified, GDPR compliant, and holds DORA certification for operational resilience in the financial sector. Regular independent penetration testing is also conducted. See certifications.
How does Shieldfc protect customer data?
Shieldfc uses a security-first architecture with advanced threat detection, environment isolation, and AI-enhanced controls. Customer environments are fully segregated, regionally locked, and encrypted at every layer with just-in-time access controls. Learn more.
Is Shieldfc compliant with GDPR?
Yes, Shieldfc adheres to the General Data Protection Regulation (GDPR), ensuring strict data protection and privacy standards for all customers. Details here.
How does Shieldfc ensure operational resilience?
Shieldfc is certified under the Digital Operational Resilience Act (DORA), ensuring robust operational resilience for financial sector clients. Learn more.
What proactive threat prevention measures does Shieldfc use?
Shieldfc leverages AI-driven detection and enforcement to anticipate and adapt to threats, with regular independent penetration testing to validate security measures. Details here.
Use Cases & Benefits
Who can benefit from using Shieldfc?
Shieldfc is ideal for compliance teams, IT teams, legal teams, supervisory managers, and chief compliance officers in financial services, investment banking, and energy trading sectors. See target audience.
What business impact can Shieldfc deliver?
Shieldfc delivers enhanced compliance, operational efficiency, proactive risk management, cost savings, improved decision-making, streamlined investigations, global scalability, and robust data security. See business impact.
What problems does Shieldfc solve?
Shieldfc solves transparency in communication data, regulatory compliance, risk mitigation, reduction in false positives, proactive supervision, efficient investigations, language/context analysis, data ownership/control, and security/privacy challenges. Details here.
What are common pain points Shieldfc addresses?
Shieldfc addresses fragmented communication data, regulatory complexity, high false positives, inefficient supervision, slow investigations, language barriers, siloed data, and security concerns. See pain points.
What industries are represented in Shieldfc's case studies?
Shieldfc's case studies cover financial services, investment banking, and energy trading, demonstrating versatility and effectiveness across these sectors. See case studies.
Can you share specific success stories of Shieldfc customers?
Yes. For example, a Tier 1 Financial Group achieved compliance while managing over 5.5 million daily communications, a US Energy Trading Company saw a 95% reduction in false positives, and a French bank reported a 97% reduction in false positives. Read more.
How easy is it to start using Shieldfc?
Shieldfc can be deployed in as little as 3 weeks, even for large organizations. Out-of-the-box connectors and a dedicated Customer Success Manager ensure a smooth onboarding process. Learn more.
What feedback have customers given about Shieldfc's ease of use?
Customers praise Shieldfc's user-friendly design and best-in-class UI. For example, a French bank's Head of Surveillance noted that product enhancements create real impact and added value, making surveillance teams work more efficiently. See feedback.
Competition & Comparison
How does Shieldfc compare to traditional lexicon-based compliance tools?
Shieldfc's advanced AI delivers a 97% reduction in false positives, focusing on relevant risks and providing actionable insights, whereas traditional lexicon-based tools often generate high volumes of irrelevant alerts. See comparison.
What makes Shieldfc different from other compliance platforms?
Shieldfc stands out with multilayered AI, explainable alerts, rapid deployment, global scalability, and tailored solutions for compliance, IT, legal, and supervisory teams. It also supports voice and multi-language surveillance. See differentiators.
Why should a customer choose Shieldfc over alternatives?
Shieldfc offers advanced AI-driven capabilities, comprehensive data coverage, rapid deployment, seamless integration, and strict compliance standards, making it ideal for organizations seeking efficiency, scalability, and reduced risk. Learn more.
Are there different advantages for different types of users?
Yes. Compliance teams benefit from reduced false positives and actionable insights; IT teams enjoy rapid deployment and lower TCO; legal teams get fast eDiscovery; supervisory managers have efficient risk review; and CCOs gain centralized data visibility. See user advantages.