Frequently Asked Questions

Product Information

What is Shieldfc and what does it do?

Shieldfc is an eComms surveillance and compliance platform designed for the financial services industry. It provides organizations with a centralized view of all communications, enabling proactive monitoring, risk detection, and regulatory compliance across channels like email, chat, social, text, and voice. Learn more.

What are the main products offered by Shieldfc?

Shieldfc offers several core products: Shield.Data Hub (records management), Shield.Discover (eDiscovery), Shield.Surveillance (AI-powered communications compliance), Shield.Supervision (proactive supervision tools), and Shield.InfoBarriers (restricted list management). See all products.

How does Shieldfc's AI technology work?

Shieldfc uses multilayered AI, including semantic analysis and behavioral analytics, to detect risks in communications. Its models filter alerts across multiple channels, reducing false positives and providing actionable insights for compliance teams. Details here.

What is the Shield AmplifAI Suite?

The Shield AmplifAI Suite is Shieldfc's proprietary GenAI toolkit, designed to enhance compliance by reducing false positives, detecting market manipulation, and identifying personal misconduct. Learn more.

Does Shieldfc support voice and multi-language communications?

Yes, Shieldfc analyzes all communication formats, including voice, and supports 14 native languages with on-demand translation for over 99 languages. This ensures comprehensive risk detection for global organizations. More info.

What is Shieldfc's cloud-native architecture?

Shieldfc's cloud-native architecture allows for rapid deployment, scalability, and flexible data management. Organizations can leverage AWS hosting for elastic storage and control over their data, including migration and export options. Details here.

What is the Shieldfc API Hub?

The Shieldfc API Hub provides direct, structured access to compliance data, supporting functionalities like legal hold and case management. This enables organizations to integrate Shieldfc with their existing systems efficiently. Read more.

What integrations does Shieldfc offer?

Shieldfc offers over 100 out-of-the-box integrations, supporting seamless compatibility with various data formats, HR systems, and list management tools. These integrations streamline data management and enhance compliance workflows. See integrations.

Is technical documentation available for Shieldfc?

Yes, Shieldfc provides a comprehensive support knowledge base and technical documentation, including articles, FAQs, and guides. Customers also receive training and a dedicated Customer Success Manager for onboarding. Access documentation.

How does Shieldfc ensure data ownership and control?

Shieldfc centralizes and organizes communication data, giving organizations complete visibility and control. With AWS hosting, firms manage their own contracts and can migrate, export, or modify data as needed. Learn more.

Features & Capabilities

What are the key capabilities of Shieldfc?

Shieldfc provides records management, eDiscovery, proactive surveillance, supervision, and info barriers. Key benefits include rapid deployment (as little as 3 weeks), centralized data control, multilayered AI, explainable alerts, and global scalability. See capabilities.

How does Shieldfc reduce false positives?

Shieldfc's advanced AI models deliver up to a 97% reduction in false positives, allowing compliance teams to focus on critical risks and reducing compliance fatigue. Learn more.

What is the alert rate for Shieldfc's platform?

Shieldfc maintains a very low alert rate, with some customers reporting a 0.15% alert rate, ensuring teams can focus on actionable risks. See case studies.

How scalable is Shieldfc?

Shieldfc leverages AWS hosting for elastic scalability, allowing organizations to match storage to their data volume and deploy in any region globally. More info.

Can Shieldfc be deployed in multiple regions?

Yes, Shieldfc's flexible deployment strategy allows organizations to deploy in any region or multiple regions, supporting fast-changing international compliance requirements. Details here.

How does Shieldfc support eDiscovery?

Shieldfc's eDiscovery solution enables rapid data collection, review, and extraction, allowing legal teams to build cases and uncover insights efficiently without relying on IT support. Learn more.

What is Shieldfc's InfoBarriers solution?

Shieldfc InfoBarriers links restricted lists with communication data to reduce the risk of breaches of Material Nonpublic Information (MNPI), drawing data directly from HR and list management systems. More info.

How does Shieldfc's supervision feature work?

Shieldfc Supervision offers oversight tools to identify, address, and escalate malicious activity quickly, with customizable workflows and strategic coverage schemas for efficient risk review. Learn more.

Security & Compliance

What security certifications does Shieldfc have?

Shieldfc is SOC2 Type II certified, GDPR compliant, and holds DORA certification for operational resilience in the financial sector. Regular independent penetration testing is also conducted. See certifications.

How does Shieldfc protect customer data?

Shieldfc uses a security-first architecture with advanced threat detection, environment isolation, and AI-enhanced controls. Customer environments are fully segregated, regionally locked, and encrypted at every layer with just-in-time access controls. Learn more.

Is Shieldfc compliant with GDPR?

Yes, Shieldfc adheres to the General Data Protection Regulation (GDPR), ensuring strict data protection and privacy standards for all customers. Details here.

How does Shieldfc ensure operational resilience?

Shieldfc is certified under the Digital Operational Resilience Act (DORA), ensuring robust operational resilience for financial sector clients. Learn more.

What proactive threat prevention measures does Shieldfc use?

Shieldfc leverages AI-driven detection and enforcement to anticipate and adapt to threats, with regular independent penetration testing to validate security measures. Details here.

Use Cases & Benefits

Who can benefit from using Shieldfc?

Shieldfc is ideal for compliance teams, IT teams, legal teams, supervisory managers, and chief compliance officers in financial services, investment banking, and energy trading sectors. See target audience.

What business impact can Shieldfc deliver?

Shieldfc delivers enhanced compliance, operational efficiency, proactive risk management, cost savings, improved decision-making, streamlined investigations, global scalability, and robust data security. See business impact.

What problems does Shieldfc solve?

Shieldfc solves transparency in communication data, regulatory compliance, risk mitigation, reduction in false positives, proactive supervision, efficient investigations, language/context analysis, data ownership/control, and security/privacy challenges. Details here.

What are common pain points Shieldfc addresses?

Shieldfc addresses fragmented communication data, regulatory complexity, high false positives, inefficient supervision, slow investigations, language barriers, siloed data, and security concerns. See pain points.

What industries are represented in Shieldfc's case studies?

Shieldfc's case studies cover financial services, investment banking, and energy trading, demonstrating versatility and effectiveness across these sectors. See case studies.

Can you share specific success stories of Shieldfc customers?

Yes. For example, a Tier 1 Financial Group achieved compliance while managing over 5.5 million daily communications, a US Energy Trading Company saw a 95% reduction in false positives, and a French bank reported a 97% reduction in false positives. Read more.

How easy is it to start using Shieldfc?

Shieldfc can be deployed in as little as 3 weeks, even for large organizations. Out-of-the-box connectors and a dedicated Customer Success Manager ensure a smooth onboarding process. Learn more.

What feedback have customers given about Shieldfc's ease of use?

Customers praise Shieldfc's user-friendly design and best-in-class UI. For example, a French bank's Head of Surveillance noted that product enhancements create real impact and added value, making surveillance teams work more efficiently. See feedback.

Competition & Comparison

How does Shieldfc compare to traditional lexicon-based compliance tools?

Shieldfc's advanced AI delivers a 97% reduction in false positives, focusing on relevant risks and providing actionable insights, whereas traditional lexicon-based tools often generate high volumes of irrelevant alerts. See comparison.

What makes Shieldfc different from other compliance platforms?

Shieldfc stands out with multilayered AI, explainable alerts, rapid deployment, global scalability, and tailored solutions for compliance, IT, legal, and supervisory teams. It also supports voice and multi-language surveillance. See differentiators.

Why should a customer choose Shieldfc over alternatives?

Shieldfc offers advanced AI-driven capabilities, comprehensive data coverage, rapid deployment, seamless integration, and strict compliance standards, making it ideal for organizations seeking efficiency, scalability, and reduced risk. Learn more.

Are there different advantages for different types of users?

Yes. Compliance teams benefit from reduced false positives and actionable insights; IT teams enjoy rapid deployment and lower TCO; legal teams get fast eDiscovery; supervisory managers have efficient risk review; and CCOs gain centralized data visibility. See user advantages.

Shield for AWS

Critical insights into communications compliance

Challenges
Too many communications channels are producing too much data across an increasingly complex IT landscape, burying the invisible insights you need to stay ahead of risk..

Message volumes have increased significantly across decentralized work environments and multiple eComms channels. Making sense of the mass of scattered data can be challenging. This leaves compliance teams buried under an avalanche of electronic communications and blind to risk. Firms need a way to understand context and see what matters most amidst lexicon-generated false positives and flattened content across what is often several platforms so that they can get ahead of risk.

The Shield Solution
The eComms risk intelligence platform leverages multi-layered AI technology, providing compliance teams with the insights they need to read between the lines.

Shield’s end-to-end solution offers a centralized platform purpose-built for the financial sector to evaluate risk across every eComms channel including email, chat, social, text, and voice. Shield uses behavioral analysis, advanced AI methods of semantic detection, and industry expertise to effectively cut through the noise and expand coverage. Transparent models deliver risk insights on every alert, making it easy for compliance to focus on what matters.

Our Benefits

Shield empowers compliance, eDiscovery, and Surveillance teams to read between the lines of their employee communications.

Expand risk coverage without the noise

Shield’s AI models find relevant signs of risk and intelligently filters alerts through multiple eComm’s channels, providing comprehensive insight to drive down false positives.

Fast and Flexible

Shield’s agile, cloud-first solution provides flexible records management policies, near-instant search results with complex query building, no-cost exports, and custom workflows.

End-to-end eComms compliance platform

The Shield platform gives data context and integrity in compliant WORM format for risk insights, efficiency, and scalability.

Shield on AWS

The Shield platform delivers advanced AI-driven data insights across any data source and over 80 languages for surveillance, supervision, eDiscovery, and records management. Paired with the elasticity of Amazon Cloud Services, Shield provides a solution unique within the space that gives comprehensive coverage, meaningful alerts, and flexible records management at scale. With a highly configurable system, organizations can deploy quickly and easily in the Amazon cloud while leveraging existing agreements that may already be in place for web services with Amazon. Shield’s partnership with AWS provides customers with the best use of prior commitments as well as the advantage of ownership and control over their own data.

Platform Features

Scalability and Elasticity

Shield allows firms to leverage the scalability of AWS hosting so their bucket matches the size and mass of data held by the organization. Additionally, since the firm owns and manages their hosting contract with Amazon, they control their data. This allows companies the option to migrate, export, or make changes as needed, lending elasticity to policies around data management.

Flexible Deployment Strategy

Amazon cloud services can be deployed in any region or multiple regions, making Shield the global solution for fast-changing international compliance requirements. Given the SaaS based structure, environments can be spun up quickly and on-demand as needed making Shield a solution that can be flexibly deployed per an organization’s specific needs.

200,000

DAILY COMMUNICATIONS INGESTED

One of the largest investment banks in the world had a Tier 2 investment bank arm managing several business hubs across different workflows and the people that led it.

95%

REDUCED FALSE POSITIVES

A large US energy company had a global energy trading arm with a decentralized compliance team spread worldwide.

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Contact Brian Panicko at [email protected]
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