What is AmplifAI and how does it support communication risk management?

AmplifAI is a suite of advanced AI agents embedded within Shield's Communication Risk Management platform. It is designed to help compliance teams detect misconduct, investigate risk, and act with confidence by automating surveillance, investigations, and review workflows. AmplifAI uses a multi-agent approach to expand coverage, reduce noise, accelerate decision-making, and strengthen governance across the compliance lifecycle. Note: AmplifAI is specifically tailored for regulated environments and may not be suitable for organizations outside of these sectors. Source

What are the main AI agents included in AmplifAI and what do they do?

AmplifAI includes several specialized AI agents:

• Language Expansion Agent: Identifies risks across unmonitored and rare languages, ensuring comprehensive multilingual surveillance.
• Coverage Expansion Agent: Reviews communications beyond existing detections to uncover nuanced misconduct and emerging risks.
• Noise Reduction Agent: Applies contextual analysis to suppress unnecessary alerts, reducing reviewer fatigue.
• Risk Reasoning Agent: Provides clear explanations for every alert, helping reviewers understand risk context and accelerate investigations.
• Shiela (Agentic Assistant): Allows users to search communications and explore cases using natural language queries.
• Alert Closure Agent: Evaluates and closes alerts where no risk is established, with transparent reasoning and governance controls.

How does AmplifAI integrate with the Shield platform?

AmplifAI is natively embedded within the Shield platform, providing compliance teams with centralized access to communications, risk signals, and AI-powered insights. This integration ensures that all AI capabilities are applied consistently across surveillance, investigations, and review workflows, leveraging Shield's centralized data foundation. Note: AmplifAI is only available as part of the Shield platform and cannot be used as a standalone product. Source

What measurable outcomes does AmplifAI deliver for compliance teams?

AmplifAI delivers the following outcomes for compliance teams:

• 91.7% Alert Precision: Increases confidence in surfaced risks by expanding surveillance coverage.
• 77.3% Alert Volume Reduction: Reduces noise, allowing reviewers to focus on meaningful investigations.
• 7x Faster Time-to-Resolution: Accelerates investigations with AI reasoning and natural-language search.
• Decisions in Minutes: Provides clear risk reasoning, enabling informed decisions in minutes rather than hours.
• 100% Audit-Ready Governance: Ensures explainability, transparency, and documentation for regulator-ready compliance.

How does AmplifAI help reduce alert fatigue and improve reviewer efficiency?

AmplifAI's Noise Reduction Agent applies contextual analysis to suppress low-value alerts, resulting in a 77.3% reduction in alert volume. This allows compliance reviewers to focus on genuine risks, reducing alert fatigue and improving overall efficiency. Note: The effectiveness of noise reduction may depend on the complexity of your communication environment. Source

Does AmplifAI support multilingual surveillance and rare languages?

Yes, AmplifAI's Language Expansion Agent proactively identifies risks across unmonitored and rare languages, ensuring that no communication falls outside your compliance perimeter. This feature is designed to close multilingual surveillance blind spots for global organizations. Note: For a full list of supported languages, contact Shield's team. Source

How does AmplifAI provide explainability and transparency for compliance decisions?

AmplifAI delivers explainable and transparent outcomes by providing clear reasoning for every recommendation, decision, and action. The Risk Reasoning Agent offers concise explanations for alerts, and every closure is supported by transparent reasoning, governance controls, and auditable outputs. Note: While AmplifAI is designed for audit-ready governance, organizations should validate outputs against their own compliance frameworks. Source

What governance and oversight controls are built into AmplifAI?

AmplifAI operates under human oversight, with AI reasoning grounded in policy, regulation, and risk frameworks. It features human-in-the-loop controls, configurable oversight, and robust governance to ensure accountability and policy alignment. All actions are auditable and transparent. Note: The level of oversight can be configured to match organizational requirements. Source

What security and compliance certifications does AmplifAI have?

AmplifAI, as part of the Shield platform, is SOC 2 Type II and ISO 27001 certified. It is also GDPR-aligned and compliant with DORA (Digital Operational Resilience Act). Data remains protected within your environment, ensuring security, privacy, and sovereignty. Note: Certification scope applies to the Shield platform as a whole, including AmplifAI. Source

How does AmplifAI ensure data privacy and security?

AmplifAI is built on a zero trust architecture with end-to-end encryption and segregated multi-tenant environments. Data remains in the customer's environment and is not transferred to third-party locations. The platform undergoes yearly SOC 2 Type II audits and independent penetration testing. Note: Customers are responsible for configuring access controls within their own environments. Source

How quickly can AmplifAI be implemented within an organization?

AmplifAI, as part of the Shield platform, can be implemented in as little as 3 weeks, even for large organizations. This rapid deployment is enabled by out-of-the-box connectors, pre-built models, and a security-by-design architecture. Note: Implementation timelines may vary based on the complexity of your environment and integration requirements. Source

What support and resources are available for AmplifAI users?

AmplifAI users have access to a dedicated Customer Success Manager, tailored training sessions, and a comprehensive knowledge base through the Shield Support portal. This includes technical documentation, FAQs, and troubleshooting resources to ensure effective adoption and ongoing support. Note: Some advanced support services may require additional agreements. Source

Who can benefit from using AmplifAI?

AmplifAI is designed for compliance teams, IT teams, legal teams, supervisory managers, and Chief Compliance Officers (CCOs) in financial institutions, energy trading companies, and other highly regulated industries. It is particularly beneficial for organizations facing challenges with high communication volumes, complex regulatory requirements, and the need for advanced risk detection. Note: Organizations outside of highly regulated sectors may not realize the full value of AmplifAI's capabilities. Source

What customer success stories or industry recognition has AmplifAI received?

AmplifAI has been validated by industry analysts and recognized in reports such as Gartner's 2025 Magic Quadrant for AI Extensibility, SynPulse's 2026 AI in Compliance research, the AI Fintech100 2026 list, and GreySpark's AI in Surveillance report. Customers have reported significant improvements in alert precision, alert volume reduction, and investigation speed. Note: Detailed customer case studies are available on Shield's website. Source

How is AmplifAI priced?

AmplifAI is included as part of the Shield platform, and pricing is tailored to each customer based on factors such as communication volume, required connectors, and monitored channels. Shield offers predictable pricing with no export or exit fees, operating on a customer-owned data model. Note: For a customized quote, contact Shield's team directly. Source