Communications surveillance is at an inflection point. Traditional, lexicon-based systems generate high volumes of false positives, consume analyst time, and often struggle to keep pace with evolving communication patterns. Advances in AI and large language models are changing what’s possible.  

This joint PwC UK and Shield guide provides a practical framework to help financial institutions assess whether their current solution is delivering real value — and how to evaluate AI-driven alternatives with clarity and confidence.  

You’ll learn:  

• How to redefine value across control effectiveness, coverage, strategic enablement, and operational efficiency 
• How to build a credible business case for change  
• What signals indicate it may be time to switch vendors  
• How to run a focused, evidence-based RFP and Proof of Concept 
• What to look for in AI model explainability, governance, and roadmap alignment  

Request the full guide to assess whether your communications surveillance capability is fit for the future.