With Shield, organizations can now read between the lines to discover invisible insights from conversations over Zoom.
Today, the increased collaboration and communication over technological platforms is no longer viewed as a shift but an established reality. That’s why Shield has developed this integration, extending its powerful capture, surveillance, and investigation tools across communications between parties over Zoom.
While many monitored users were previously denied using tools such as Zoom for fear of potential compliance breaches, regulatory crackdowns have forced firms to evolve their stance. With limited visibility into the remote working environment, organizations have struggled to adhere to eComms regulations.
Aside from regulations, financial firms lament the difficulty of finding risks hidden in communications over Zoom. This is partly due to the unstructured nature of the data and the limited resources available to monitor the ever-growing amount of data generated over Zoom.
The Shield platform collects and securely stores all the applicable Zoom eComms data, then enriches and structures the data. It’s then analyzed using Shields multi-layered AI, which leverages advanced methodologies in behavioral analytics and semantic detection with industry knowledge specific to financial services. Shield then connects it with structured data to find any relevant discussions or other communications centered on the financial marketplace (mentions of company names, stock prices, etc.).
Vitally, the Shield platform also provides its surveillance and eDiscovery tools to search through Zoom meetings data for specific content (words, phrases, and complex language combinations). Compliance officers can search this analyzed data for particular terms or phrases, grouping investigations and all relevant data from other channels (correlated with phone calls, emails, chats, etc.) as a package for specific investigations – be they internal, a request by the firm’s Legal team or in response to a regulator’s request for information.
On top of that, the Shield platform proactively alerts on any flagged content within Zoom sessions, utilizing its unique behavioral detection models for Market Abuse, Employee Conduct, and Information Handling (such as insider information and the sharing of sensitive information without permission, etc.).
With our Zoom integration, we have automated the Compliance officer’s watchful eye over the platform, but now with even greater coverage and reliability. Shield automatically monitors, records, and checks all relevant Zoom communications for better risk confidence. With these eComms looking to become a permanent fixture for many financial firms, this is vital for Compliance moving forwards.
Shield’s Zoom integration is available now and can be rapidly deployed and commissioned through the existing platform, with complete flexibility and bespoke setup to ensure it meets all the legal and commercial needs of the business. It joins over 100 of Shield’s existing integrations, providing coverage of the leading online collaboration tools for the new normal.
To enable the Zoom integration or for more details on Shield and its solutions, schedule a demo here: https://www.shieldfc.com/contact-us/
With Shield, organizations can now read between the lines to discover invisible insights from conversations over Zoom.
