General Data Protection Regulation


Consent – Any personal data collected should be explicitly approved by the customer. General consent is not allowed anymore and an explanation why and how the personal data will be used is mandatory.

Secure – Personal data should be kept in secured storage, available for authorised persons only.

Access – Customers should have access to see, amend and correct their personal data  

Forget – Unless the personal data should be kept to comply with other regulations (such as financial regulations), customers have the right to be forgotten, and the organisation is obligated to delete all their personal data.

For organisations, complying with GDPR can be a complicated. It requires mapping and understanding which personal data is already in use, where it is kept and what was consented to.

The Shield FC GDPR platform is designed to map, manage and delete all recorded communications and untrusted data when needed. With the platform, organisations are able to be GDPR compliant by:

Mapping the data – Shield FC connects to your existing unstructured data files, including voice recording files, emails, chats, SMS servers and all documentation. All customer personal data is mapped and, together with your structured systems, it gives a complete overview of all personal data in use.

Secure– Shield FC will store your customers’ personal data files (existing and new) in a compliance archiving platform, as required by GDPR.

Access – Shield provides APIs which can be used to accessible personal information to your customers using your existing platforms.

Forget – Shield FC provides a deletion capability to delete personal data when needed.

Don’t worry about your recorded calls and communication files with customers. Shield FC’s comprehensive solution makes your unstructured data GDPR compliant

For organisations, becoming GDPR compliant raises several questions. How can consent be managed, if it’s not known what data is stored in all the different systems? Shield FC’s GDPR suite is designed to scan existing content, map the data already stored, manage consent and when needed delete all records upon request.