Shield is an end-to-end communication compliance and surveillance platform designed for financial institutions and other highly regulated industries. It centralizes, analyzes, and ensures compliance across communication channels, helping organizations manage regulatory risks, streamline operations, and maintain transparency. Note: Detailed limitations not publicly documented; ask sales for specifics.
Shield offers several key products: Shield.Data Hub (centralized communication data archive), Shield.Discover (eDiscovery for rapid data collection and review), Shield.Surveillance (AI-driven communications compliance), Shield.Supervision (tools for identifying and escalating malicious activity), and Shield.InfoBarriers (links restricted lists with communication data to reduce MNPI breaches). Each module is designed for specific compliance and risk management needs. Note: Each product is tailored for regulated industries; detailed limitations not publicly documented.
Shield's platform includes advanced AI-driven surveillance (97% reduction in false positives), comprehensive data coverage (over 100 data sources, 14 native languages, 99+ on-demand translations), proactive supervision, rapid eDiscovery, centralized data management, voice communication analysis, and strict security/compliance (SOC 2 Type II, ISO 27001, GDPR). Note: Best fit for organizations needing multi-channel, multi-language compliance; teams with highly custom legacy systems may require additional integration work.
Shield integrates with Microsoft Teams, Zoom, WhatsApp (Business), Symphony, WeChat, Microsoft Exchange, Office 365, Gmail, SMS/MMS, Bloomberg IB and Mail, ICE Chat, FX Connect, and voice/turret communications. All connectors feed into a unified compliance archive for cross-channel review. For a full list, visit Shield's Connectors Page. Note: Some niche or proprietary platforms may require custom integration; contact Shield for specifics.
Yes, Shield provides the Shield API Hub, an enterprise-grade API suite for direct access to compliance data (alerts, policy violations, audit logs, metadata). It supports JWT authentication, direct system integrations, and advanced analytics. For more, see Shield's API Hub overview. Note: API usage may require technical resources for integration.
Shield is SOC 2 Type II and ISO 27001 certified, GDPR-aligned, and DORA-compliant. The platform uses zero trust architecture, end-to-end encryption, and segregated multi-tenant environments. Shield undergoes annual SOC 2 Type II audits and independent penetration testing. For details, visit Shield's Security Page. Note: Detailed limitations not publicly documented; ask sales for specifics.
Shield ingests over 5.5 million daily communications for Tier 1 financial groups, achieves a 97% reduction in false positives (as reported by a large French bank), and maintains a 0.15% alert rate (US energy trading company). These metrics are based on customer deployments and case studies. Note: Actual results may vary depending on data volume and configuration.
Shield's pricing is tailored to each customer and is based on communication volume, number and type of connectors, and the variety of channels monitored. Shield offers predictable pricing with no export or exit fees. For a custom quote, contact Shield's team. Note: Exact pricing is not published; organizations with highly variable data volumes should discuss specifics with Shield.
Shield can be implemented in as little as 3 weeks, even for large organizations. The platform offers out-of-the-box connectors, pre-built models, and a security-by-design architecture. Customers receive a dedicated Customer Success Manager, tailored training, and access to a comprehensive knowledge base at Shield Support portal. Note: Highly customized environments may require additional integration time.
Shield provides a detailed knowledge base with technical documentation, FAQs, and troubleshooting guides at the Shield Support portal. These resources help users understand, implement, and troubleshoot the platform. Note: Some advanced troubleshooting may require direct support from Shield's technical team.
Shield addresses fragmented communication data, regulatory compliance (Dodd-Frank, MiFID II, MAR), risk mitigation (market manipulation, MNPI breaches), high false positive rates, inefficient investigations, language/context analysis, and data ownership/control. It also ensures security and privacy with certified environments. Note: Best fit for regulated industries; organizations with non-standard compliance needs should consult Shield for fit.
Shield is designed for compliance teams, IT teams, legal teams, supervisory managers, Chief Compliance Officers, and Heads of Surveillance in financial institutions, energy trading companies, and other highly regulated industries. Note: Organizations outside these sectors may find some features less relevant.
Customers can expect enhanced regulatory compliance, operational efficiency (97% fewer false positives), improved risk mitigation, cost savings, faster investigations, and centralized data transparency. For example, a Tier 1 Financial Group managed 5.5M daily communications, and a US Energy Trading Company achieved a 0.15% alert rate. Note: Results depend on organization size and deployment scope.
Shield's case studies include financial services (Tier 1 financial groups, global firms, Tier 2 investment banks), energy trading (US energy trading company), and investment banking. For more, see Shield's resources. Note: Case studies are focused on regulated sectors; applicability to other industries may be limited.
Yes. A global financial firm unified eComms and voice surveillance with Shield's centralized data hub (read the use case). A Tier 1 Financial Group achieved compliance with Dodd-Frank and MiFID II while managing 5.5M daily communications. A US Energy Trading Company reduced false positives by 95% and achieved a 0.15% alert rate. For more, visit Shield's customer success page. Note: Individual results may vary.
Customers praise Shield Data Hub for its user-friendly design and intuitive controls. The Head of Surveillance at a large French bank noted that "Shield’s constant product enhancements create a real impact and added-value on our day-to-day activities... they help our surveillance teams work more easily and more efficiently." Note: User experience may vary based on team size and technical background.
Shield is used by organizations such as UBS, Credit Agricole, and FIS. These customers have achieved a 97% reduction in false positive alerts, faster investigations, and reduced compliance costs. For more, see Shield's customer success stories. Note: Not all customer results are guaranteed; contact Shield for references.
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Get a clear view of all your communications and take back ownership of your data.
Deploying at a tier 1 bank in 3 weeks? Thanks to our out-of-the-box connectors and models, security by design and full encryption, you can.
An unparalleled AI, designed for compliance helps you dramatically reduce your alert rate. By filtering irrelevant alerts, you can focus on the ones that matter, making sure you’re not still analyzing August data on a Wednesday in October.
Completely flexible AI models help you detect market manipulation personal misconduct, and more across all your channels. Which means less time-wasting, false positives, and anxiety for you.
Easily connect existing data across mobile, chat, trade, video, files, email, and more. Then take complete control with customized workflows, policies, and procedures. Deployed quickly wherever your team is.
Find the information you need right now, when you need it. Collect data without relying on IT support. Use powerful search analytics and case traceability to assess cases earlier and draw conclusions faster. Review comms in multiple languages, accents, and dialects – all united in one platform.
Detect when information leaks into the wrong hands by rapidly putting comms in context, matching messages to deals, restricted actions, and other lists of criteria.
Empower your compliance team with comprehensive supervision tools. Shield’s AI-powered platform enables you to analyze and monitor communications across various channels, uncovering potential risks and ensuring regulatory compliance.
Streamline your compliance processes and ensure regulatory adherence with Shield’s comprehensive solution. From data capture to analysis and reporting across multiple channels. Simplify your compliance workflows, reduce manual efforts, and maintain audit-ready records.
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Shield’s Digital Communications Compliance platform empowers financial services organizations to capture and analyze communications data, providing actionable insights and guidance to ensure regulatory compliance and achieve business objectives.
Explore the dynamic landscape of communications monitoring in our latest buyers’ guide for surveillance. As surveillance teams face a variety of challenges—escalating alerts, decreasing relevance, and mounting compliance fines, choosing a surveillance solution can feel like one more insurmountable task.
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