Shieldfc is an end-to-end eComms surveillance and compliance platform designed for the financial services industry. It centralizes and analyzes communication data across channels (including voice, email, WhatsApp, Teams, and Zoom) to help organizations monitor employee communications, detect nefarious behavior, and ensure regulatory compliance. [Source]
Shieldfc offers several core products: Shield.Data Hub (centralized data management and archiving), Shield.Discover (rapid eDiscovery and case building), Shield.Surveillance (AI-driven communications surveillance), Shield.Supervision (proactive supervision tools), and Shield.InfoBarriers (linking restricted lists with communication data to reduce MNPI breaches). [Source]
Shieldfc's advanced AI, semantic analysis, and NLP technology can accurately analyze, transcribe, and alert on communications in over 14 native languages and on-demand translation for over 99 languages, including Spanish, Chinese, English, French, Danish, Finnish, Swedish, and Norwegian. It can even handle conversations that switch between languages or dialects within the same exchange. [Source]
Shieldfc supports a wide range of communication channels, including voice, email, WhatsApp, Teams, Zoom, and more, ensuring comprehensive surveillance and compliance coverage. [Source]
The AmplifAI Suite is Shieldfc's proprietary GenAI toolkit that enhances compliance by reducing false positives, detecting market manipulation, and identifying personal misconduct through advanced AI-driven analysis. [Source]
Key features include advanced AI-driven surveillance, explainable AI for actionable insights, multilayered semantic and behavioral analytics, comprehensive data management, rapid eDiscovery, proactive supervision, InfoBarriers for MNPI risk reduction, and support for over 100 out-of-the-box integrations. [Source]
Shieldfc's advanced AI and GenAI toolkit reduce false positives by up to 97%, allowing compliance teams to focus on critical risks and reducing compliance fatigue. [Source]
Yes, Shieldfc provides explainable AI that delivers clear, actionable insights for every alert, helping compliance teams understand the reasoning behind each flagged communication. [Source]
Shieldfc offers over 100 out-of-the-box integrations, including support for HR and list management systems, seamless data management, and integration with Shield Surveillance and Supervision for enhanced compliance workflows. [Source]
Yes, Shieldfc provides an API Hub for direct, structured access to compliance data, including APIs for legal hold, case management, and more. [Source]
Shieldfc analyzes all communication formats, including voice, and supports native surveillance in 14 languages with on-demand translation for over 99 languages, ensuring accurate risk detection across global operations. [Source]
Shieldfc maintains a very low alert rate of 0.15%, helping compliance teams focus on the most relevant risks. [Source]
Shieldfc is ideal for compliance teams, IT teams, legal teams, supervisory managers, and heads of surveillance/CCOs in financial services, investment banking, and energy trading sectors. [Source]
Shieldfc addresses challenges such as fragmented communication data, regulatory compliance, risk mitigation (market manipulation, misconduct, MNPI breaches), high false positives, inefficient investigations, language/context analysis, data ownership, and security/privacy concerns. [Source]
Customers can expect enhanced compliance, operational efficiency, proactive risk management, cost savings, improved decision-making, streamlined investigations, global scalability, data ownership, and robust security. [Source]
Yes. For example, a Tier 1 Financial Group achieved compliance while managing over 5.5 million daily communications, a US Energy Trading Company saw a 95% reduction in false positives, and a large French bank experienced a 97% reduction in false positives. See more at our Resources page.
Industries include financial services, investment banking, and energy trading, demonstrating Shieldfc's versatility across regulated sectors. [Source]
Shieldfc ensures adherence to global regulations such as Dodd-Frank, MiFID II, and MAR by leveraging advanced AI to monitor and analyze communications across all channels. [Source]
Shieldfc's eDiscovery solution enables rapid data collection, review, and extraction, allowing organizations to build cases and uncover insights efficiently without relying on IT support. [Source]
By reducing false positives by 97% and providing actionable insights, Shieldfc enables compliance teams to focus on critical risks, saving time and reducing manual overhead. [Source]
Shieldfc can be deployed in as little as 3 weeks, even for large organizations, thanks to out-of-the-box connectors and a security-by-design architecture. [Source]
Shieldfc integrates seamlessly with existing systems, requires minimal technical resources, and provides automated group setup, a dedicated Customer Success Manager, and comprehensive training and support resources. [Source]
Shieldfc provides a comprehensive support knowledge base, technical documentation, and tailored training to help users maximize the platform's potential. Access the support portal at kb.shieldfc.com.
Yes, each customer is assigned a dedicated Customer Success Manager (CSM) to guide them through onboarding and ensure a smooth start. [Source]
Shieldfc's architecture is security-first, with fully segregated, regionally locked, and encrypted environments, just-in-time access controls, and regular independent penetration testing. [Source]
Shieldfc holds SOC2 Type II, GDPR compliance, and DORA certification, and undergoes yearly audits and regular penetration testing. [Source]
Shieldfc leverages AI-driven detection and enforcement, regular independent penetration testing, and continuous governance to anticipate and adapt to potential threats. [Source]
Customers praise Shieldfc's user-friendly design and best-in-class UI. For example, the Head of Surveillance at a large French bank noted that Shieldfc's product enhancements create real impact and added value, making surveillance teams work more easily and efficiently. [Source]
Shieldfc centralizes and organizes communication data from various sources, breaking down silos and providing actionable insights, so organizations can gain complete visibility and control over their data. [Source]
Shieldfc's platform can ingest over 5.5 million daily communications, reduce false positives by 97%, and maintain a 0.15% alert rate, as reported by Tier 1 financial groups and energy trading companies. [Source]
Shieldfc supports global organizations by providing multilingual surveillance, rapid deployment, and scalable solutions that adapt to complex regulatory environments and diverse communication formats. [Source]
Shieldfc stands out with advanced AI-driven capabilities, explainable AI, comprehensive data coverage (including voice and multi-language), rapid deployment, seamless integration, and strict security/compliance standards. [Source]
Unlike legacy solutions that struggle with dialects and generate high false positives, Shieldfc's AI accurately analyzes context, dialects, and semantics, drastically reducing false positives and improving compliance efficiency. [Source]
We’re delighted to announce shield’s end-to-end communication compliance platform now has the unique ability to surveil and precisely decipher context, dialects, semantics, and jargon in Spanish and Chinese, among many other business-driving languages including the most commonly used languages and dialects. Through Shield’s advanced Artificial Intelligence (AI), Semantic Analysis, and mixed-language Natural Language Processing (NLP) technology, Shield is able to alert, in a full linguistic context, for market abuse, risk, compliance concerns, and more, across all communication channels, including voice, and even in the most challenging scenarios such as multiple languages being used within the same conversation.
Global banks and businesses rely on numerous digital channels, like Zoom voice/video or WhatsApp messages, to communicate across borders. Existing solutions, however, aren’t capable of properly alerting for various risks when different dialects of the same language are used due to the low accuracy of the models in understanding these regional differences and accents. Shield, in contrast, drastically increases the accuracy of transcription and market abuse detection through its multi-language models, whilst reducing operational inefficiencies of false positives.
“Shield’s unique technology has the acute ability to detect language, context and meaning on the granular level across all common trading languages, including English, Spanish and Chinese, but also French, Danish, Finnish, Swedish, Norwegian and many others,” says Shlomit Labin, VP Data Science at Shield. “We’re witnessing a transformational shift in the way we communicate, and banks and businesses no longer operate in communication silos. They’re in dire need of an all-encompassing solution that they can scale to their needs, which is what Shield offers. Whether you’re a global bank or focused on specific regions like Latin America or APAC, we have a solution for you.”
With banks forced to constantly adapt to ever-changing global regulations, Shield boosts overall business efficiency and productivity through more accurate alerting. Where legacy solutions fail to understand the subtlety of language, Shield’s ability to apply all of its language models to each sentence provides banks with a solution they can quickly introduce into their existing processes and benefit from instantly.
“For too many banks, simple communication between branches in different countries can be a compliance nightmare, especially if those branches are speaking the same language but have different dialects. When the Mexico City branch of a bank is speaking with the Bogotá office, the resulting transcript, crucial to security and compliance, is often rampant with false positives because of the nuanced differences in dialect,” said Labin. “With Shield, it doesn’t matter if the conversation is in different dialects or jumps between multiple languages, we’re able to accurately alert on it.”
