Shield’s proprietary AI-powered voice offering makes every spoken interaction searchable, reviewable, and ready for action. It works natively with Shield Archive, Discover, Surveillance, and Supervision, giving you a central place to manage risk efficiently and accurately across voice and written communications.

With high detection accuracy backed by a proven low Word Error Rate (WER) and recognized by Chartis as the #1 scoring vendor in Audio and Voice Analytics, Shield gives you the clarity and confidence legacy tools simply can’t.

See Shield’s Voice offering in action and learn how it enables you to:

• Achieve high-accuracy transcription for multilingual, fast-paced financial conversations
• Review audio efficiently with highlighted alerted text, a built-in trim tool, and speaker separation
• Access in-platform translation across 99+ languages
• Detect risk-related behaviors natively in 14 languages
• Search and investigate voice and eComms together within one unified workflow

Watch the demo to discover how your firm can transform compliance gaps into actionable insights.