A top-10 U.S. bank set out to modernize surveillance across its securities broker-dealer, which serves institutional clients across investment banking and capital markets.

Its legacy platform lacked modern channel coverage and buried analysts in low-value alerts, pulling revenue-generating staff into review. With the firm under heightened SEC scrutiny following a regulatory fine, only a fraction of alerts could be worked.

In a competitive evaluation and proof of concept, Shield’s explainable AI cut alert noise by roughly 95%, and beat the incumbent to become the bank’s strategic surveillance solution.

Reach the full use case to see how the bank achieved:

• 95.3% fewer alerts in the PoC
• Modern channel coverage,  with 8 channels live at deployment and more planned
• Explainable, configurable AI with 28 tunable behavioral models
• Enterprise-grade governance, and a future-proof foundation, set to scale modularly and at the customer’s pace, benefitting from Shield’s end-to-end platform

Explore the use case to see how the bank moved from fragmented, high-noise monitoring to unified, explainable surveillance across its securities business.