Shield Connectors

Microsoft Teams via AudioCodes Connector

Back To Connectors Page

Voice & Unified Communications | Connector for Microsoft Teams via AudioCodes SmartTAP

Request a Demo

What Is the Shield Connector for Microsoft Teams via AudioCodes?

Microsoft Teams via AudioCodes refers to Teams voice and communications recordings captured through AudioCodes SmartTAP 360° Live. SmartTAP 360° Live is certified under Microsoft’s compliance recording policy framework, capturing Teams voice calls, video meetings, and instant messages at the platform level via Microsoft’s compliance recording API.

AudioCodes SmartTAP 360° Live is designed for maximum deployment agility, available hosted in the customer’s own Azure subscription, the AudioCodes Azure subscription, or on-premises, making it a flexible compliance recording option for regulated firms with varying cloud adoption profiles.

This deployment flexibility distinguishes AudioCodes from more narrowly-deployed certified recording partners, enabling firms operating in hybrid or on-premises Microsoft environments to achieve certified Teams compliance recording without full cloud migration.

Shield’s connector for Microsoft Teams via AudioCodes ingests Teams recordings and associated metadata from AudioCodes SmartTAP 360° Live directly into Shield’s compliance platform, making every recorded interaction available for AI-powered surveillance, transcription, investigation, and eDiscovery alongside every other channel the firm uses.

Teams data captured via AudioCodes does not exist in isolation. The same employees whose calls are recorded in SmartTAP 360° Shield ensures that AudioCodes-recorded Teams communications are not merely stored, but actively surveilled, searchable, and available for investigation in the same environment as every other regulated channel.

Why Microsoft Teams via AudioCodes Compliance Is Complex

Teams recordings held in AudioCodes SmartTAP 360° Live present compliance challenges that combine the characteristics of Teams voice with the specific architecture of AudioCodes’ flexible deployment model. Several issues arise consistently across regulated firms:

  • The gap between recording and surveillance. AudioCodes SmartTAP 360° Live is a certified Microsoft compliance recording solution that captures voice, video, and messages. However, it lacks the AI misconduct surveillance, cross-channel correlation (e.g., Bloomberg IB), and specialized eDiscovery workflows required for financial services compliance. While AudioCodes meets recording obligations, fulfilling surveillance obligations requires Shield.
  • Multi-deployment architecture and data access. AudioCodes SmartTAP 360° Live offers three deployment models: customer Azure subscription, AudioCodes Azure subscription, and on-premises. Each produces recordings stored in different infrastructure environments with different data access patterns and API characteristics. A compliance connector must handle all three deployment models correctly to provide consistent archive coverage regardless of how SmartTAP 360° Live is deployed at each firm.
  • Dual-platform metadata complexity. Teams voice recordings captured via AudioCodes carry metadata from both the Microsoft Teams platform and AudioCodes SmartTAP 360° Live’s recording infrastructure. Both layers must be preserved for a complete and defensible compliance record.
  • Transcription quality and financial language accuracy. AudioCodes SmartTAP 360° Live provides recording and may offer some transcription capability, but general-purpose speech-to-text engines are not calibrated for the financial shorthand, instrument-specific terminology, and informal register of regulated trading and client-facing calls. Effective surveillance requires AI transcription specifically trained on financial services voice content — as Shield provides.
  • Cross-channel continuity. Teams voice calls recorded in AudioCodes rarely represent the complete picture of a business interaction. A conversation may begin as a Teams chat, continue as an AudioCodes-recorded Teams call, and conclude via Bloomberg IB or email. Shield correlates all channels in a single unified investigation workflow.

Key Features of the Shield Microsoft Teams via AudioCodes Connector

Complete Teams Recording Ingestion from AudioCodes. SmartTAP 360° Live Shield ingests Teams voice call recordings, video meeting recordings, and associated metadata from AudioCodes SmartTAP 360° Live across all supported deployment models — customer Azure, AudioCodes Azure, and on-premises — preserving full recording content and every metadata field. All audio and metadata are ingested in full, with zero data loss.

Full Dual-Platform Metadata Preservation. Shield retains and enriches both the Microsoft Teams metadata layer — meeting identifiers, participant lists, call types, and Teams-specific session data — and the AudioCodes SmartTAP metadata layer — SmartTAP recording identifiers, storage references, timestamps, and AudioCodes-specific metadata. Both layers are preserved in their original form, made fully searchable, and stored as part of the immutable compliance record.

AI-Powered Transcription Replacing General-Purpose Speech Analytics. Shield applies AI-powered transcription specifically trained on financial services voice communications — including the financial shorthand, instrument terminology, and informal language of regulated Teams calls — delivering significantly higher transcription accuracy than general-purpose engines for financial services content, and enabling higher-quality misconduct detection across the AudioCodes-recorded Teams archive.

Immutable, Audit-Ready Archive. All Teams via AudioCodes data ingested by Shield is stored in an immutable, tamper-evident archive with a full audit trail. Retention periods are configurable to meet jurisdiction-specific requirements — including the six-year standard under SEC Rules 17a-3 and 17a-4, the five-to-seven-year requirements under MiFID II and MAR, and the five-year requirements under CFTC Regulation 1.35.

Out-of-the-Box AI Surveillance Models. Shield ships with pre-configured AI surveillance models for Teams via AudioCodes, targeting behaviours including market manipulation, MNPI sharing, information leakage, front-running, and personal misconduct — calibrated to the specific language of financial services voice communications. Models can be customised to reflect a firm’s specific risk appetite and policy requirements.

Unified Teams Messaging and Voice Archive. Shield captures Microsoft Teams chat and Teams voice via AudioCodes in the same unified compliance platform — ensuring the full Teams communication record is available for surveillance and investigation in a single workflow, enabling compliance teams to correlate AudioCodes-recorded calls with the Teams messages, Bloomberg IB conversations, and emails that accompany the same business interactions.

Unified Cross-Channel Surveillance. Shield ingests AudioCodes-recorded Teams data into the same unified compliance platform as Bloomberg IB, email, and every other channel — enabling compliance teams to correlate voice interactions with all other sources in a single investigation and examination workflow.

Regulatory Coverage

Microsoft Teams recordings captured via AudioCodes SmartTAP 360° Live are classified as business records subject to capture, retention, and surveillance requirements:

  • SEC Rules 17a-3 and 17a-4 — Requiring broker-dealers to capture, preserve, and produce records of all business communications in WORM-compliant format for a minimum of six years — applicable to AudioCodes-recorded Teams calls in connection with regulated activity.
  • FINRA Rules 4511 and 3110 — Requiring member firms to archive all business communications including recorded voice with written supervisory procedures in place.
  • MiFID II Article 16(7) and Article 25 — Requiring investment firms to record and retain telephone conversations related to orders and transactions for a minimum of five years, with trade reconstruction capability within three days.
  • Market Abuse Regulation (MAR) — Requiring firms to monitor communications for market manipulation, insider trading, and information leakage including voice communications.
  • CFTC Regulation 1.35 and 17 CFR § 23.202 — Requiring retention of oral communications relating to commodity interests and swap transactions.
  • FCA Rules (SYSC 10A and MAR) — Requiring FCA-regulated firms to record and retain relevant telephone conversations for a minimum of five years and implement effective surveillance.
  • GDPR and applicable data privacy regulations — Shield’s architecture supports data residency requirements and privacy-compliant data handling, including voice recording consent obligations.

Related Connectors

Frequently Asked Questions

Which Teams communication types does AudioCodes SmartTAP 360° Live capture?

AudioCodes SmartTAP 360° Live captures Teams voice calls, video meetings, and instant messages via Microsoft’s compliance recording policy framework. Shield’s connector ingests all communication types captured by SmartTAP 360° Live — preserving full recording content and the complete dual-platform metadata layer from both Teams and AudioCodes.

How does Shield’s transcription of AudioCodes-recorded Teams calls compare to SmartTAP’s own analytics?

AudioCodes SmartTAP 360° Live and its associated Interaction Insights platform include voice analytics and transcription capability designed for general enterprise quality monitoring and analytics. Shield applies AI transcription specifically trained on financial services voice communications — delivering materially higher accuracy for trading desk and client-facing calls dense with financial shorthand and instrument-specific terminology, and enabling higher-quality misconduct detection.

Can Teams via AudioCodes data be reviewed alongside Teams chat and Bloomberg IB during an investigation?

Yes. Shield captures Teams chat, Teams voice via AudioCodes, Bloomberg IB, email, and every other channel in the same unified compliance archive. A business interaction may begin as a Teams chat, continue as an AudioCodes-recorded Teams call, and conclude via Bloomberg IB or email. Shield enables compliance teams to reconstruct the complete communication sequence in a single unified workflow.

Related Terms