Shield is a global growth startup, with offices in TLV, NYC, LDN, and LIS.
We’re rapidly growing and looking for another important piece of the puzzle.
Is it you?
As a Technical Writer at Shield, you will play a crucial role in ensuring the clarity, accuracy, and usability of our product documentation. You will collaborate closely with cross-functional teams, including Product Management, Data Science, Engineering, and Customer Success, to create comprehensive guides, tutorials, API documentation, and release notes. Your work will directly impact the user experience and enable our customers to maximize the value of our products.
We can’t promise it will be easy, but definitely exciting and most importantly – FUN.
This position is located in Israel, and you’ll be reporting directly to the Head of Product Operation.
Let’s get down to business:
The opportunity
- Build a new documentation framework to support Enterprise grade standards of Tier 1 banks
- Develop and maintain high-quality documentation for Shield’s products, including user guides, manuals, and API references.
- Collaborate with Product Managers, Developers, and Data sceience teams to gather technical information and ensure accuracy and completeness of documentation.
- Translate technical concepts and product features into clear, concise, and user-friendly content for a diverse audience, including end-users, administrators, and developers.
- Own the documentation review process, soliciting feedback from stakeholders and incorporating revisions to improve clarity and effectiveness.
- Keep abreast of product updates, new features, and industry trends to ensure documentation remains up-to-date and relevant.
- Contribute to the development of documentation templates, style guides, and best practices to standardize documentation processes and enhance consistency.
- Support Customer Support and Training teams by providing documentation expertise and assisting with the creation of training materials and knowledge base articles.
Experience and skills
- Native English
- Proven experience (3+ years) as a Technical Writer in a SaaS or technology-driven environment, with a strong portfolio showcasing your writing skills and technical proficiency.
- Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly and effectively.
- Proficiency in documentation tools
- Familiarity with Agile development methodologies
- Strong attention to detail and a passion for creating user-centric documentation experiences.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, collaborative environment.
Oh hey, you made it all the way here!
So, in case you were wondering,
Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying. We are a post-Series B startup with some of the largest financial organizations in the world as investors and customers.
Our platform analyzes digital interactions to fight financial crimes and mitigate a toxic workplace environment.
Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It’s what we do at Shield every day. And not just for our customers, but for everyone we work with. It’s all about creating a world where people understand and trust each other.
Shield is set to do good in the world, we help protect market integrity and people’s financial assets.
