Shield is a global startup, with offices in Tel-Aviv, New-York, London, and Lisbon.
We’re growing and looking for another important piece of the puzzle.
Is it you?
As an experienced Technical Support Engineer you will act as the first point of contact for any question raised by Shield customers, as well as proactively monitoring systems. You’ll be part of a technical team solving complex issues, working with bleeding edge technology, and keeping our customers satisfied and informed. This position is based in Lisbon and we operate on a hybrid model (2 days at the office/3 days remote).
We can’t promise it will be easy, you’ll need to be hands-on and proactive, but it will definitely be exciting and most importantly – FUN.
Let’s get down to business:
What you’ll do:
Experience and skills:
Oh hey, you made it all the way here!
So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying.
We are a post Series B startup ($35m) with some of the largest financial organizations in the world as investors and customers. Our platform analyzes digital interactions to do good in the world: we help protect market integrity and people’s financial assets.
Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It’s what we do at Shield every day, and not just for our customers, but for everyone we work with. It’s all about creating a world where people understand and trust each other.