Frequently Asked Questions
Mirror Trading: Compliance & Surveillance
What is mirror trading and why is it significant for compliance teams?
Mirror trading is an investment method where a participant automatically replicates the trades of a selected strategy or lead trader in their own account, using an automated system. This approach is significant for compliance teams because, while it has legitimate use cases, it has also been used to obscure illicit flows across jurisdictions, as seen in the 2017 Deutsche Bank scandal. Regulators expect firms to maintain robust surveillance of mirror trading activity, treating unusual patterns as potential red flags for layering or capital flight. For compliance teams, monitoring automated and algorithmic trading flows is a critical operational priority. Note: Mirror trading requires continuous oversight and documentation to meet regulatory expectations. Source: US Department of Justice, 2017 Deutsche Bank case.
How does Shield help organizations monitor and archive mirror trading activity?
Shield provides a comprehensive eComms surveillance and compliance platform that centralizes communication data from multiple sources, including trading communications. The platform enables compliance teams to capture, archive, and supervise communications across platforms such as Microsoft Teams, Zoom, WhatsApp, Bloomberg, and more. This unified archive supports cross-channel review and investigation, which is essential for monitoring automated trading flows like mirror trading. Shield's advanced AI-driven surveillance can detect unusual patterns and potential compliance risks, helping organizations meet regulatory requirements for documenting and justifying mirror trading activity. Note: Shield's effectiveness depends on the integration of relevant communication channels and the organization's configuration of surveillance policies. Source: Shield Platform Overview.
What regulatory requirements apply to mirror trading, and how does Shield support compliance?
Mirror trading is legal in most jurisdictions when conducted through regulated brokers and in compliance with financial laws. In the US, UK, and EU, platforms must be authorized by regulators such as the SEC, FINRA, FCA, or under MiFID II. Following high-profile cases, regulators expect firms to maintain robust surveillance and documentation of mirror trading activity. Shield supports compliance by aligning with global regulatory requirements, including Dodd-Frank, MiFID II, and MAR, and by providing tools for capturing, archiving, and supervising all relevant communications. Note: Detailed limitations not publicly documented; ask sales for specifics regarding coverage of specific regulatory nuances. Source: Shield Security & Compliance.
Features & Capabilities
What features does Shield offer for communication surveillance and compliance?
Shield offers advanced AI-driven surveillance, comprehensive data coverage (supporting over 100 data sources, including voice, email, chat, and social media), proactive supervision, a rapid eDiscovery platform, and centralized data management and archiving. The platform supports native language surveillance for 14 languages and on-demand translation for over 99 languages. Key features include a 97% reduction in false positives, explainable AI for actionable insights, and compliance with global retention requirements. Note: Best fit for organizations needing multi-channel surveillance; teams with highly specialized or legacy systems may require custom integration. Source: Shield Platform Overview.
Which communication platforms and data sources does Shield integrate with?
Shield integrates with a wide range of platforms, including Microsoft Teams, Zoom, WhatsApp (Business), Symphony, WeChat, Microsoft Exchange, Office 365, Gmail, SMS/MMS, Bloomberg IB and Mail, ICE Chat, FX Connect, and voice/turret communications. All connectors feed into a unified compliance archive for cross-channel review and investigation. For a full list, visit Shield's Connectors Page. Note: Integration with some platforms may require additional configuration or licensing.
Does Shield offer an API for accessing compliance data?
Yes, Shield provides an enterprise-grade API suite called the Shield API Hub. It allows organizations to extract compliance data (alerts, policy violations, audit logs, metadata) and integrate with BI, analytics, and case management systems. The API features JWT authentication and a two-layer architecture for security. Note: API access may require technical resources for integration. Source: Shield API Hub Overview.
Security & Certifications
What security and compliance certifications does Shield hold?
Shield is SOC 2 Type II and ISO 27001 certified, ensuring adherence to stringent security, availability, and confidentiality standards. The platform is also GDPR-aligned and DORA-compliant, and undergoes yearly SOC 2 Type II audits and independent penetration testing. Note: Certification scope may not cover all custom integrations; verify with Shield for your use case. Source: Shield Security Page.
How does Shield protect customer data and ensure privacy?
Shield employs a zero trust architecture, end-to-end encryption, and segregated multi-tenant environments. Customer data remains in the customer's environment, with no transfer to third-party locations, ensuring full ownership and control. The platform is validated through annual audits and independent penetration testing. Note: Data residency and privacy controls depend on customer configuration; confirm specifics with Shield. Source: Shield Security Page.
Use Cases & Customer Proof
Who uses Shield, and what industries are represented in its case studies?
Shield is used by Tier 1 financial groups, Tier 2 investment banks, global financial firms, and energy trading companies. Case studies include a Tier 1 Financial Group managing over 5.5 million daily communications, a US energy trading company achieving a 95% reduction in false positives, and a Tier 2 investment bank managing 200,000 daily communications. Notable customers include UBS, Credit Agricole, and FIS. Note: Shield is best suited for highly regulated industries; organizations outside these sectors should evaluate fit. Source: Shield Case Studies.
What business impact have customers achieved with Shield?
Customers have reported enhanced regulatory compliance (e.g., a Tier 1 Financial Group managing 5.5 million daily communications), operational efficiency (97% reduction in false positives for a large French bank), improved risk mitigation (0.15% alert rate for a US energy trading company), and faster investigations (a Tier 2 investment bank managing 200,000 daily communications efficiently). Note: Results may vary based on organization size, configuration, and industry. Source: Shield Customer Success.
Technical Requirements & Implementation
How long does it take to implement Shield, and what support is provided?
Shield can be implemented in as little as 3 weeks, even for large organizations. Customers receive a dedicated Customer Success Manager, tailored training sessions, and access to a detailed knowledge base with technical documentation, FAQs, and troubleshooting resources. Note: Implementation time may vary based on integration complexity and internal resources. Source: Shield Customer Success.
Where can I find technical documentation and troubleshooting resources for Shield?
Shield provides a comprehensive knowledge base through the Shield Support portal, which includes technical documentation, FAQs, and troubleshooting guides. These resources are designed to help users implement and utilize Shield's platform efficiently. Access the portal at https://kb.shieldfc.com/hc/en-us. Note: Some resources may require customer login.
Pricing & Plans
How is Shield's pricing determined?
Shield's pricing is tailored to each customer and is determined by the volume of communication data, the number and type of connectors, and the variety of channels being monitored. Shield offers predictable pricing with no export or exit fees, operating on a customer-owned data model. For a customized quote, contact Shield's team. Note: Exact pricing is not published; contact sales for details. Source: Shield Pricing.
Company Information
What should customers know about Shield as a company?
Shield operates across five continents with 180 employees (as of May 2026) and serves more than half a million employees at major financial organizations. It is a post-Series B startup, backed by leading financial institutions, with offices in Tel Aviv, New York City, London, and Lisbon. Shield's mission is to foster transparency, trust, and ethical practices in business operations, particularly in financial services. Note: Company size and funding may change; verify latest details on Shield's About Us page. Source: Shield About Us.