June 25th, 10 am ET | 3 pm BST

Communications surveillance is entering a new phase. Advances in AI are reshaping how firms detect risk, assess technology, and design their surveillance frameworks. At the same time, regulatory and internal expectations continue to increase, placing greater emphasis on effectiveness, explainability, and control.

In this session, experts from PwC and Shield will examine how these shifts are playing out in practice. The discussion will focus on where AI is delivering measurable impact today, how firms are approaching vendor evaluation, and what changes are required across operating models and governance.

• Evolve your surveillance operating model
  Understand how AI- and agent-assisted workflows are transforming triage, investigation, escalation, and analyst decision-making
• Apply agentic AI and BI insights to improve surveillance outcomes
  Explore how autonomous AI capabilities and business intelligence can surface patterns, prioritise risk, and support faster, more informed action
• Maintain control in an AI-enabled environment
  Learn how firms are balancing automation and agentic AI capabilities with effective human oversight, explainability, and accountability
• Navigate AI-driven vendor and governance decisions with clarity
  Gain insight into emerging AI governance practices, how peers are benchmarking their approach, and what differentiates genuine AI capability in vendor evaluation

Join to gain a clearer view of how peers are navigating this transition—and what should be prioritised over the next 12–24 months.

Speakers