Founder & CEO at NovaFin
Emma is an accomplished financial services senior executive who has held global roles at HSBC, as well as programme management roles at JPMorgan, Citibank, and Deloitte Consulting. She has a track record of successful delivery across a range of disciplines and functions – from Product Governance and Conduct, through to COO, global client service, and complex IT/process/organisational transformation programmes.
With 20+ years of industry experience, Emma now provides conduct risk and culture advisory services to a client base that comprises international firms from across the financial services ecosystem – from wholesale and digital banks, through to RegTechs and FinTechs. Recently, Emma has acted as an expert witness on conduct risk disputes and court cases – which sadly proves that issues in the financial services industry continue to persist.