A global financial firm operating across 38 countries and 9 languages spent four years trying to successfully implement a voice surveillance solution.

Instead, they gained an overwhelming number of false positives that forced them into a tactical, reactive approach. As a result, only about 15% of alerts were reviewed, leaving the firm exposed to compliance risks and blind spots.

To transform compliance across the organization, the firm partnered with Shield to modernize and unify its surveillance capabilities — bringing eComms and voice together in a single, cloud-native platform.

Read the full use case to see how Shield helped them achieve:

• Broader coverage with significantly reduced noise
• High detection accuracy supported by a proven low Word Error Rate (WER)
• Native, cross-channel surveillance across eComms and voice communications
• Advanced monitoring capabilities, ensuring a future-proof, scalable compliance framework
• High-quality alerts, intuitive UI, and flexible workflows, all supported by Shield’s professionalism and expertise

Explore the use case to see how you can move from fragmented tools and excessive noise to unified monitoring and detection.