Frequently Asked Questions

Product Information

What is Shield and what does it do?

Shield is an end-to-end communication compliance and surveillance platform designed for financial institutions and other highly regulated industries. It captures, monitors, and analyzes communications across 100+ data sources, helping organizations meet regulatory requirements, mitigate risks, and streamline compliance operations. Shield's platform includes AI-driven surveillance, eDiscovery, supervision, and info barriers, all within a unified, secure environment. Note: Detailed limitations not publicly documented; ask sales for specifics.

What products and modules does Shield offer?

Shield offers several core modules: Shield.Data Hub (centralized communication data archive), Shield.Discover (eDiscovery for rapid data collection and review), Shield.Surveillance (AI-driven communications compliance), Shield.Supervision (tools for identifying and escalating malicious activity), and Shield.InfoBarriers (linking restricted lists with communication data to reduce MNPI breaches). Each module is designed to address specific compliance and risk management needs. Note: Module availability may depend on your deployment; contact sales for details.

Features & Capabilities

What are the key features and capabilities of Shield?

Shield provides advanced AI-driven surveillance (97% reduction in false positives), supports over 100 data sources, offers native language surveillance for 14 languages and on-demand translation for 99+, automates supervision workflows, and includes a rapid eDiscovery platform. It also features voice communication analysis, centralized data management, and compliance with global retention requirements. Note: Some features may require specific modules or integrations; check with Shield for compatibility.

What integrations and connectors does Shield support?

Shield integrates with major collaboration platforms (Microsoft Teams, Zoom, WhatsApp Business, Symphony, WeChat), email platforms (Microsoft Exchange, Office 365, Gmail), mobile (SMS/MMS), financial communication platforms (Bloomberg IB/Mail, ICE Chat, FX Connect), and voice/turret communications. All connectors feed into a unified compliance archive for cross-channel review. For a full list, visit Shield's Connectors Page. Note: Integration availability may vary by deployment.

Does Shield offer an API for data access and integration?

Yes, Shield provides the Shield API Hub, an enterprise-grade API suite that allows organizations to extract compliance data (alerts, violations, audit logs, metadata) and integrate with BI, analytics, and case management systems. It features JWT authentication and a two-layer security architecture. For more, see Shield's API Hub overview. Note: API access may require additional configuration or licensing.

What technical documentation and support resources are available?

Shield offers a comprehensive knowledge base at the Shield Support portal, including technical documentation, FAQs, and troubleshooting guides. Customers also receive tailored training and a dedicated Customer Success Manager during onboarding. Note: Some resources may require customer login or active subscription.

Security & Compliance

What security and compliance certifications does Shield have?

Shield is SOC 2 Type II and ISO 27001 certified, GDPR-aligned, and DORA-compliant. The platform uses zero trust architecture, end-to-end encryption, and segregated multi-tenant environments. Shield undergoes annual SOC 2 audits and independent penetration testing. For more, visit Shield's Security Page. Note: Certification scope may vary by deployment; request documentation for your environment.

How does Shield ensure data security and privacy?

Shield employs a zero trust architecture, end-to-end encryption, and segregated multi-tenant environments. Customer data remains in the customer's environment, with no transfer to third-party locations. The platform is validated by annual SOC 2 Type II audits and independent penetration testing. Note: Detailed technical controls may vary; contact Shield for a security whitepaper.

Pricing & Plans

How is Shield's pricing determined?

Shield's pricing is tailored to each customer based on the volume of communications, number and type of connectors, and the variety of channels monitored. The model is designed for predictability, with no export or exit fees. For a custom quote, contact Shield's team. Note: Exact pricing is not published and may vary by organization size and requirements.

Implementation & Support

How long does it take to implement Shield and how easy is it to start?

Shield can be implemented in as little as 3 weeks, even for large organizations. The platform offers out-of-the-box connectors, pre-built models, and a security-by-design architecture. Customers receive a dedicated Customer Success Manager and tailored training. Note: Implementation time may vary based on complexity and integration requirements.

What support and training does Shield provide to new customers?

Each customer is assigned a dedicated Customer Success Manager for onboarding and ongoing support. Shield provides tailored training sessions and access to a detailed knowledge base with technical documentation, FAQs, and troubleshooting resources. Note: Some support resources may require an active subscription.

Use Cases & Benefits

What business impact can customers expect from using Shield?

Customers can expect enhanced regulatory compliance (e.g., Dodd-Frank, MiFID II), operational efficiency (97% reduction in false positives), improved risk mitigation, cost savings, faster investigations, and centralized data visibility. For example, a Tier 1 Financial Group managed 5.5 million daily communications with Shield, and a US Energy Trading Company achieved a 0.15% alert rate. Note: Results may vary by organization and deployment.

Who are Shield's typical customers and what industries do they represent?

Shield serves Tier 1 financial groups, Tier 2 investment banks, global financial firms, and energy trading companies. Notable customers include UBS, Credit Agricole, and FIS. Industries represented include financial services, energy trading, and investment banking. Note: Shield is best suited for highly regulated sectors; organizations outside these may require a different solution.

What roles and personas benefit most from Shield?

Shield is designed for compliance teams (reducing false positives, improving risk detection), IT teams (rapid deployment, minimal maintenance), legal teams (efficient investigations), supervisory managers (proactive supervision), and Chief Compliance Officers/Heads of Surveillance (centralized visibility and control). Note: Smaller organizations with less complex compliance needs may not require Shield's full feature set.

Can you share specific customer success stories or case studies?

Yes. Examples include: a global financial firm achieving unified eComms and voice surveillance; a Tier 1 Financial Group managing 5.5 million daily communications and achieving regulatory compliance; a US Energy Trading Company reducing false positives by 95% and achieving a 0.15% alert rate; and a Tier 2 investment bank using Shield's eDiscovery to manage 200,000 daily communications. For more, visit Shield's customer success page. Note: Individual results may vary.

Limitations & Considerations

What are the limitations or scenarios where Shield may not be the best fit?

Shield is optimized for large, highly regulated organizations with complex compliance needs. Smaller organizations or those outside financial services, energy trading, or similarly regulated sectors may not require Shield's full capabilities. Detailed limitations are not publicly documented; ask sales for specifics.

eComms Surveillance & Compliance for Financial Services

Shield is the end-to-end communication compliance platform trusted by global banks and regulated enterprises. Built for scale, secured by design, and ready to handle complex regulatory requirements with ease. See how it works by booking a demo.

Meet Shield

Shield was designed to address the complex communication compliance challenges across regulated sectors like financial services, energy, and insurance.

Now with a single platform, you can capture all communications, monitor them intelligently, and investigate risks rapidly—with robust security and streamlined control.

An end-to-end communication compliance platform

With Shield, you can automate the entire eComms data journey, from capturing 100+ data sources to robust records management and eDiscovery.

With multilayered AI coverage and hyper-efficient supervision, it’s easy to put your comms in context and focus only on what matters. Mitigate risk, escape data silos, improve efficiency and reduce compliance costs.

Let your eComms data tell the whole story

Let your eComms data tell the whole story

End-to-end solution

Generate risk insights for every compliance stakeholder – all in one platform

Effortless operations

Adapt to global regulations and new data sources fast – without missing important data

Smart detection

Expand coverage with multiple layers of detection

Fast implementation

Focus on risk with up to 99% relevancy rates

AI made accessible

Adopt cutting edge-AI capabilities at scale

Ready to go data

Find the right data, fast

Reduce False Positive Alerts by 97%

Find out why everyone from UBS to Credit Agricole to FIS all partner
with Shield. And see how we’ve been able to help our customers
reduce false positive alerts by 97%, conduct faster investigations,
and reduce compliance costs.

What happens when you read between the lines?

eComms Surveillance
Technology Teams
eDiscovery
Control Room
Supervision
Executives

Less reading false positives, more reading between the lines.

Completely flexible AI models help you detect market manipulation personal misconduct, and more across all your channels. Which means less time-wasting, false positives, and anxiety for you.

Don’t get buried in an avalanche of data

Easily connect existing data across mobile, chat, trade, video, files, email, and more. Then take complete control with customized workflows, policies, and procedures. Deployed quickly wherever your team is.

Uncover the truth faster

Find the information you need right now, when you need it. Collect data without relying on IT support. Use powerful search analytics and case traceability to assess cases earlier and draw conclusions faster. Review comms in multiple languages, accents, and dialects – all united in one platform.

Read between the lines, so no one crosses them

Detect when information leaks into the wrong hands by rapidly putting comms in context, matching messages to deals, restricted actions, and other lists of criteria.

Gain deeper insights, minimize risk

Empower your compliance team with comprehensive supervision tools. Shield’s AI-powered platform enables you to analyze and monitor communications across various channels, uncovering potential risks and ensuring regulatory compliance.

Stay in control, streamline compliance

Streamline your compliance processes and ensure regulatory adherence with Shield’s comprehensive solution. From data capture to analysis and reporting across multiple channels. Simplify your compliance workflows, reduce manual efforts, and maintain audit-ready records.

What happens when you read between the lines?

See More

Get a modern, agile solution that lets you easily monitor all your channels, from Teams to WhatsApp to Zoom, all from a single platform.

  • Manage regulatory requirements
  • Accurately analyze voice capture in multiple languages
  • Easily connect your existing data
  • Analyze communications across all channels
Know More

Get Al/ML that models real human behavior to generate proactive, relevant alerts that add critical context to every decision.

  • Reduce false positives by up to 97%
  • Spot potential risks sooner with Al by forecasting behaviors
  • Be proactive instead of reactive with AI/ML
  • Get more done in less time with powerful
  • Discovery searches
Solve More

Get end-to-end eComms compliance capabilities that eliminate data silos and let you customize workflows, policies, and procedures for greater control.

  • Receive fast, accurate responses
  • Eliminate guesswork by working with our trusted team of insider experts
  • See value sooner with pre-built, pre-trained, out-of-the box models
  • Keep up with an ever-changing market

Analyze communications
across all your channels

Seamless integration with your employees’ favourite communication channel.

200,000

DAILY COMMUNICATIONS INGESTED

One of the largest investment banks in the world had a Tier 2 investment bank arm managing several business hubs across different workflows and the people that led it.

Find out how Shield helped to get proactive with risk >

95%

REDUCED FALSE POSITIVES

A large US energy company had a global energy trading arm with a decentralized compliance team spread worldwide.

Find out how Shield helped to get proactive with risk >

Untangle your data, cut through the noise

Learn how to start reading between the lines