ePrivacy

Employees of Financial Services Firms Face Growing Privacy Concerns

The people working in financial services are now facing new challenges to the privacy of their personal data. Regulations passed to improve transparency in financial markets require firms to capture, record, and analyze all electronic communication data.

Although financial markets must be transparent to ensure fairness, the protection of private employee data has never been a more significant issue for financial service providers. These firms are having to balance the extensive disclosure requirements of an increasingly data-driven compliance environment, and this is raising novel issues regarding employee privacy. Regulated firms are responsible for ensuring employees have the basic privacy necessary for personal dignity – which often includes the capacity to have personal phone calls or informal chats with colleagues, spouses, or friends without the threat of disclosure.

Transparency Rules!

The worldwide recession of 2008 turned financial markets on their heads. Regulators around the world started to recognize that financial firms were suffering from the results of a dangerous lack of transparency. Many financial service providers operated with little-to-no accountability, and to remedy this issue the European Union and the United States passed major financial reforms requiring more robust monitoring and disclosure of communications and other information exchanged between employees. While these far-reaching financial reforms have helped curb the likelihood of fraud or market manipulation by ensuring that financial firms operate transparently, they have also raised privacy concerns among employees of regulated firms.

Europe is carving out a role as a leader in the development of electronic privacy policy, and as a reflection of this policy goal, the EU has passed a suite of laws and regulations designed to protect the electronic data of all EU citizens. For example, the EU’s ePrivacy Directive – a component of the larger reforms established by the Privacy and Electronic Communications Regulations (“PECR”) in 2003 – sets forth a suite of express privacy rights that apply to any employer-monitored electronic communication. Firms must implement specific processes designed to safeguard the confidentiality of monitored employee communications under the ePrivacy Directive, but this is only the beginning of the employee privacy issues financial companies must grapple with every day.

Well, that’s one way to keep your privacy

The cost of noncompliance with privacy protection laws can be very high. To ensure the law effectively deters the improper release of private employee data, the ePrivacy Regulation imposes steep penalties on firms that release private employee data. Violating the confidentiality, erasure, and other privacy protections found in the ePrivacy Directive could result in fines that reach €20 million or up to 4% of worldwide annual turnover (whichever is higher).

While the employee privacy issues detailed in this article have been mitigated to some degree by the laws and policies discussed above, MiFID II and the GDPR are designed to work in tandem and properly balance transparency and privacy.

Shhhh, Balance

The EU privacy protection laws in place before the financial crisis formed the basis for electronic privacy law on the continent, but MiFID II and the GDPR are shaping the development of employee data privacy across the financial sector. These laws demand transparency in financial markets, but they also impose strict requirements on the protection of employee data. Together, they form the bookends of EU data disclosure and privacy requirements for financial firms active on the continent.

Under MiFID II, financial firms must track and monitor every customer contact and transaction. Every phone call, email, and electronic communication coming from or going to a trader’s desk must be monitored. MiFID II casts a wide net, and the GDPR functions to rein in some of the compliance-related monitoring processes that could reasonably infringe on personal privacy.

GDPR protects customer privacy as well as the privacy rights of employees by limiting the legal basis upon which financial firms can use and process personal information. For example, under the GDPR, personal data can only be included as part of a compliance-related monitoring system to the degree that it is required for the performance of an employee’s work-related duties, necessary to comply with some applicable legal obligation, or vital to the interest of another employee, the employer, or a third party.

Together, the data collection and privacy protection policies established by MiFID II and the GDPR strike a careful balance, and compliance officers at today’s financial firms stuck at the fulcrum. In addition to implementing and monitoring the extensive compliance-related data collection and tracking systems required by new regulations, they must also take special care to avoid overstepping privacy barriers.

After all, if every written and verbal communication from a trader’s desk is monitored, it’s only a matter of time until the compliance systems pick up a piece of private information.

Well, that’s one hell of a conundrum…

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