Michael Fotis launched Smart Money People, the UK’s financial services review website and customer insight company, in late 2014. Customers leaving feedback on Smart Money People are asked a range of performance and regulatory aligned questions. Five of these questions also cover the culture of firms.
Before launching Smart Money People, Michael worked in management consulting, delivering projects across a range of retail banking firms.
Michael has written about Financial Services for a range of publications including Spectator Money, Money Advice Service, FT Adviser, Love Money, and Respublica. He has an MA from the University of Cambridge and lives in central London.
Over the last 12 months, there’s one word that’s been increasingly on the lips of all financial services firms; culture.
