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Solution Manager

Lisbon (Hybrid)

Delivery and Operations

Shield is a global startup, with offices in Tel-Aviv, New-York, London, and Lisbon.

We’re growing and looking for another important piece of the puzzle.  

Is it you?

As an experienced Solution Manager, you will act as a bridge between Delivery, R&D, Product, and Sales, in both outbound and inbound activities. You will work together with the project managers and focus on how to leverage technology to solve our customers’ needs. You will lead the integration of Shield’s technology into our customers by seamlessly addressing our customers’ needs and helping them navigate our organization.

Our team of solution managers aspire to be the driving force behind innovative, scalable, and sustainable solutions. They stand at the intersection of business acumen and technical expertise, shaping the path for transformative solutions that elevate our organization’s capabilities.

Let’s get down to business: 

What you’ll do:

  • Solve Customer’s requirements by designing and documenting solutions.
  • Lead technical interactions with internal and external stakeholders.
  • Research, analyze and propose integrations for communications platforms.
  • Liaise with Shield’s Product and R&D teams to help the solution evolve and adhere to the industry’s best practices.

Experience and skills 

  • Minimum of 2 years of experience as a solution Manager/Architect.
  • Experience with Cloud and On-Prem deployments. – MUST
  • Experience with delivery frameworks and AGILE methodologies. – MUST
  • Ability to create and document technical designs for internal and external stakeholders. – MUST
  • Ability to communicate with audiences with different levels of technical expertise. – MUST
  • Hands-On Development experience. – advantage
  • Strong problem-solving and analytical skills.
  • Strong presentation capabilities.
  • Excellent English level both in writing and speaking.


More information about Shield: 

Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency. 

Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. . With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable. 

Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence. 

If you’re ready to make a real impact at a fast-growing, mission-driven company working with the world’s leading banks to redefine communication governance and compliance – this is the place for you. 

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