Shield 2.0 collects
Shield collects electronic communications using pre-integrated connectors to all types of platforms. The platforms include voice, messaging, mobile and data. During the process, Shield can enrich the data with information from external data sources such as the CRM, Active directory or via APIs to additional organisational systems
Shield collects eComms from all types of structured and unstructured platforms.
Collects related metadata as well as original files
Unique integration with Voice recording – no voice recording data duplication to save on storage
Meta Data Enrichment – Augmenting information from other data sources including CRM and Active Directory
Secured methods of connectivity to your data sources